Our standard dispatch timeframes are within 24hrs of receiving your order. These may extend to 2-3 business days after public holidays. We choose Auspost as our preferred carrier, you can find up-to-date shipping times here
We have stockists located in most states. To view an updated list of stockists, please visit the stockist tab on our website.
Yes, you can pour hot water up to 50 degrees Celsius into the Ontap Jerry can. If using boiling water from a kettle, we suggest adding cold water first and then gradually mixing in the hot water until the desired temperature is reached.
Yes, the Ontap Jerry cans are designed to fit into most standard 20L Jerry can holders. We recommend verifying the product dimensions to ensure compatibility (W17.9cm x L34.8cm x H46.0cm)
The ONTAP ROAM can be used and stored on its side due to its one way breather valve. While you can store the ONTAP Original on its side, we recommend keeping the unit upright when in use. This is because the breather valve needs to be slightly open to allow air in as the water is pumped out.
All components of the the ONTAP ROAM are made from food grade materials. The contents inside the ONTAP Original Jerry can are food-safe. However, please note that the coiled hose on the outside is not food-grade, so we do not recommend drinking directly from the unit.
Yes, if there is an issue with the pump, all parts can be serviced and replaced at our workshop in Sydney.
Yes, we offer replaceable parts for purchase on our website. You can find power cords and spare 10-amp fuses available for sale.
The ONTAP ROAM has a diaphragm switch to automatically turn on/ff when the hose trigger is released. The ONTAP Original does not have a pressure switch built in, the water flow will shut off when the hand trigger is released however you will need to switch the pump off after the final use as the pump will continue to run even with the trigger off. This was a design choice to maximise water capacity for your adventures.
Yes we do sell additional tanks to enable you to increase water capacity for those longer trips.